John Santagate is a Research Director at IDC responsible for the commercial service robotics market. Mr. Santagate’s core research coverage includes market trends and forecasts for service robotics, business process evolution through the use of commercial service robots, and the integration of robotics into business processes and business IT architecture. Mr. Santagate’s research looks across industries and seeks to deliver actionable intelligence to organizations around the deployment and use of robotics as well as related technology areas that are helping to enable wide spread adoption of robotic technology.
Prior to covering service robotics, John was a Research Director at IDC Manufacturing Insights, focused on manufacturing supply chain execution. As Research Manager of manufacturing supply chain execution, John’s researched looked across supply chain business processes to provide manufacturers with guidance on key business and IT issues related to the supply chain, including research into the application of robotics across the manufacturing supply chain. Prior to joining IDC, John spent several years as a domain consultant at Tata Consultancy Services Supply Chain Center of Excellence where he worked with leading manufacturing organizations to design and implement transformational supply chain strategies.
John holds an MBA from Rutgers with a concentration in Supply Chain Management and a BA from The University of Massachusetts at Lowell with a double concentration in Finance and Management. John is a frequent speaker, presenter, and moderator at industry conferences as well as providing analysis for multiple media outlets.